| Supported Languages | Supported Countries | Price | Business Need |
| English, French | UK, NZ, AU, US, CA, BE, IE, AT, NL, FR | Free | Business Phone |
8x8 Contact Center for Microsoft Dynamics 365
8x8 Contact Center for Microsoft Dynamics is a tight integration that allows you to deliver personalized customer interactions, while also improving agent productivity and internal collaboration. Best of all, you’re able to improve customer satisfaction metrics without cost and complexity. The solution is quick and easy to deploy, with minimal custom development required for a rapid ROI.
Your contact center benefits from screen pops that deliver CRM data to the desktop, allowing agents to see why customers are contacting your business before the interaction begins. Customers don’t need to repeat themselves after a transfer, and agents don’t need to jump between screens to find information. The end result is that your contact center can handle interactions faster while delivering contextual and consistent experiences across the customer’s channel of choice.
Features Personalize the customer experience
- Personalize the customer experience with fewer clicks and higher efficiency
- Engage agents through internal collaboration
- Deliver consistent customer experience across all channels
- Minimize custom development work needed for rapid ROI Screen pop for all interactions across voice, email, and chat
- Agents handle interactions without leaving Microsoft Dynamics
- Perform warm/cold call transfers between agents
- Check status of other agents and communicate via phone or chat
- Track history of customer interactions
- Presence capabilities allow agents to collaborate
- Support for MS Dynamics CRM Sales and Customer Service modules
- Handle all interactions through a single pane of glass with 8x8 Agent Workspace
Prerequisites
- X Series X 6 or above
- Microsoft Dynamics license
Security and Compliance
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies